FAQ

1. Are Zaryluxe watches authentic?

Yes! Every watch at Zaryluxe is a genuine vintage timepiece. We carefully inspect and verify each piece to ensure authenticity.

2. What does “sold as-is” mean?

All our watches are authentic vintage pieces, which means they will show signs of wear, patina, or scratches — part of the watch’s history and charm.

3. Can I return or exchange a watch?

No. All sales are final. We do not accept returns or exchanges. This allows us to keep prices affordable while maintaining quality.

4. How much do your watches cost?

Our watches are affordable, with most priced between $30-50, so everyone can enjoy authentic vintage timepieces.

5. How do I care for my vintage watch?

  • Keep it away from water if it’s not water-resistant.

  • Store it in a cool, dry place.

  • Wind mechanical watches regularly to keep them running.

  • Clean gently with a soft, dry cloth.

6. How do I clean my watch?

For most vintage watches:

  • Use a soft, dry cloth to wipe the case and crystal.

  • Avoid water unless the watch is water-resistant.

  • For stubborn dirt, lightly dampen a cloth with water and wipe gently.

  • Never use harsh chemicals, abrasives, or ultrasonic cleaners on vintage pieces.

7. Do I need to replace the battery?

  • Many of our watches are quartz and require a battery.

  • We recommend taking your watch to a professional watchmaker or jeweler for battery replacement to avoid damage.

  • Mechanical watches do not require batteries; simply wind them to operate.

8. How long does shipping take?

  • Orders are processed within 1–3 business days.

  • U.S. standard shipping usually takes 3–7 business days depending on your location.

9. Do you ship internationally?

Currently, Zaryluxe only ships within the United States.

10. How are the watches packaged?

Each watch is carefully packaged to prevent damage during transit. We take extra care since all our pieces are vintage and delicate.

11. Can I ask questions before buying?

Absolutely! We encourage you to contact us with any questions or for additional photos/details before purchasing. We want you to feel confident in your choice.

12. How do I track my order?

Once your order ships, you’ll receive a tracking number via email so you can follow your package until it arrives.